Protect your user account with 2FA

In the coming weeks, we will be introducing an update that further enhances the security of the Control Panel – especially when accessing areas containing sensitive information such as billing details, payment methods and technical settings.

👉 What will change
Access to these areas will be protected by an additional verification step, namely:

  • Two-factor authentication (2FA), or
  • A temporary code (OTP) sent via email.

👉 What we ask of you now
Please prepare for this update by ensuring that your contact details are correct and up to date:

  • Check that the email address associated with your account is correct;

You can update your contact details by accessing your Control Panel and visiting the section:
Account, Billing and Payments → Your Details/First and Last Name


Where can I check that my details are up to date and correct?

In your user account under Account, Invoices and Payments → Your details/First name and surname

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If you have any further questions, you can reach us by telephone between 8:00 - 12:00 and 13:00 - 17:00 at +41 (0) 848 69 69 69