Password reset – manual procedure

If access to the customer area could not be restored via the automatic procedure, please follow these two steps to reset/restore your username and password for the customer area (Control Panel).

Please note that this is a manual process and the information submitted will need to be verified by our support team, which may take some time. Please do not create multiple tickets in a row, we will try to process your request as quickly as possible.

Step 1

Please fill in the following fields

Step 2

Attach your identification documents/ID or your company stamp with signature
(Accepted formats: PDF, GIF, PNG or JPG)

Password reset requests sent to an email address not registered in the user account without a copy of the ID (or stamp with signature for organizations) cannot be processed and will be rejected. To speed up the process, please fill in all fields and add the required data.