To cancel a product and/or domain, you can deactivate automatic renewal directly in your account. In this way, the product and/or domain will be canceled at the end of the subscription.
The renewal mode must be changed up to 60 days before the expiration date of the domain/product.
Otherwise, invoices already issued will not be canceled until one day after the subscription expires. Any reminder runs are automated processes and cannot be stopped. You can ignore any payment reminders or contact us to cancel manually.
How do I cancel my domain/product?
In your customer area, please click on the Account, Invoices and Payments link at the top right. (Find out how to access your personal customer area here)
Click Manage Domains/Services in the Your Payments section to access the Manage Your Domains and Services page.
Select the products you want to cancel, then click the Continue button.
Select Cancel for each individual product, or alternatively click the Cancel All button to apply the change to all of them, and then click the NEXT button.
Confirm the change in the overview window by clicking the NEXT button again.
The product/domain will be canceled at the end of the current subscription period.
If an invoice for the renewal has already been generated by the system, the domain/product can no longer be canceled in your user account. Please create a support ticket.
Delete user account
If your user account is empty and no longer incurs any costs, it will be deleted automatically after the mandatory archiving period.
If you wish to have your user account deleted earlier, please open a ticket.