Swizzonic offers you numerous contact options:
Ticket
For reasons of security and verification, we ask you to submit all inquiries via your personal customer area.
Log in to www.swizzonic.ch by clicking on Customer area in the top right-hand corner.
If you do not remember how to do this, follow these instructions.
Now click on the link Submit support request that you see under the gray field.
Search for and select the category in the list that most closely matches your request.
In the field that opens, enter the message that should be sent to our employees and then click on Send request.
Also enter your telephone number if you would like one of our second-level experts to call you back.
This function is only available if the Priority Support service has been purchased.
Your ticket has been successfully sent to the relevant technical department! You will receive a reply as soon as possible.
Enter as much information as possible so that our staff can identify the problem more quickly.
Also make sure that you have selected the correct category for which you are making a request and, if necessary, add an attachment to clarify the situation.
To shorten response times, it is important to formulate your request precisely.
Manual request, if you do not have access data or a user account with us
If you do not yet have a user account with us or if access to the customer area could not be restored via the automatic procedure, please follow these two steps, to reset/restore your user name and password for the customer area (Control Panel).
Please note that this is a manual process and the information submitted will need to be verified by our support team, which may take some time. Please do not create multiple tickets in a row, we will try to process your request as quickly as possible.
Step 1
Please fill in all fields under the following link
Step 2
Attach your ID or your company stamp with signature (An invoice is not considered an identification document)
(Accepted formats: PDF, GIF, PNG or JPG)
Password reset requests sent to an email address not registered in the user account without a copy of the ID (or stamp with signature for organizations) cannot be processed and will be rejected. To speed up the process, please fill in all fields and add the required data.
Telephone
Our support team is available during opening hours on the following number 41 (0) 848 69 69 69.
Mondays – Fridays
8:00 a.m. – 12:00 p.m
13:00 – 17:00
Please note that opening a ticket is the quickest way to resolve technical issues.
Chat
You will find the button to start the chat at the bottom right of your screen. It is always visible when the chat is available.
- For security reasons, notices may not be accepted via chat.
- Chat is only suitable for simple queries. For complex questions about your hosting, please create a ticket.